Customer and Technical Support

Advice and technical assistance for your Securus system.

Can't find the answer you need in our support site? 

Questions and answersCustomer support site > (Opens new window)

Our support site contains the latest updates and general advice on using and customizing Securus, common technical issues and e-safety best practices.These will be of benefit to potential customers who are evaluating Securus on trial.

New developments and hints

We send a quarterly newsletter to customers, which contains details about product developments and suggestions on how to use Securus. If you haven't received a copy, email us with your details.

Technical Inquiries

Our help desk can be contacted Monday through Friday between 8:00 AM and 4:30 PM Central Standard Time

We aim to respond to technical issues within one working day.

Other Inquiries

For all other inquiries, contact us >